Khelvornchim

Return Policy

Last updated:

1. Overview

At Khelvornchim, we want you to be satisfied with your purchase. This Return Policy outlines the conditions under which you may return products purchased from our website https://khelvornchim.world.

This policy is in accordance with Finnish consumer protection law (Kuluttajansuojalaki 38/1978) and applicable EU consumer protection regulations.

2. Right of Withdrawal (Distance Selling)

Under EU consumer protection law and the Finnish Consumer Protection Act, you have the right to withdraw from your purchase within 14 days from the date you or a third party indicated by you (other than the carrier) receives the goods, without giving any reason.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., an email) sent to:

Khelvornchim
Piispansilta 11, 02230 Espoo, Finland
Email: serviceteam@khelvornchim.world

To meet the withdrawal deadline, it is sufficient that you send your communication before the 14-day period has expired.

3. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be returned within 14 days of notifying us of your intention to withdraw.
  • The product must be in its original, unopened, and sealed packaging.
  • The product must not have been used, damaged, or altered in any way.
  • You must provide proof of purchase (order confirmation email or receipt).

4. Non-Returnable Items

In accordance with Article 16 of the EU Consumer Rights Directive (2011/83/EU) and Finnish law, the following items cannot be returned:

  • Products that have been opened, unsealed, or partially consumed, for health and hygiene reasons.
  • Products that have been damaged by the customer after delivery.
  • Products that are not in their original packaging.

5. Return Process

To initiate a return, please follow these steps:

  • Step 1: Contact us at serviceteam@khelvornchim.world with your order details and reason for return (optional).
  • Step 2: We will confirm your return request and provide return shipping instructions.
  • Step 3: Ship the product back to us in its original packaging, securely packed to prevent damage during transit.
  • Step 4: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

6. Return Shipping Costs

If you are exercising your right of withdrawal, you are responsible for the direct cost of returning the goods, unless the product was defective or we shipped the wrong item.

If the product is defective or incorrect, we will cover the return shipping costs and arrange a replacement or full refund at no additional cost to you.

7. Refunds

Once your return is received and inspected, we will notify you of the status of your refund:

  • Approved returns: We will process your refund within 14 days of receiving the returned product. The refund will be issued using the same payment method used for the original purchase.
  • Original shipping costs: If you are exercising your right of withdrawal, we will refund the original shipping costs (standard delivery only). If you chose a more expensive delivery option, we will refund only the standard delivery cost.
  • Processing time: Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.

8. Defective or Incorrect Products

If you receive a product that is defective, damaged during shipping, or different from what you ordered, please contact us within 14 days of delivery. In such cases:

  • We will arrange a free return shipment.
  • You may choose between a replacement product or a full refund, including all shipping costs.
  • Under Finnish consumer protection law, you also have the right to claim for defects discovered within a reasonable time (typically up to 2 years from delivery).

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account or payment method statement.
  • Contact your bank or payment provider, as processing times may vary.
  • If you have completed these steps and still have not received your refund, please contact us at serviceteam@khelvornchim.world.

10. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.

11. Consumer Rights

This Return Policy does not affect your statutory rights as a consumer under Finnish law or EU consumer protection regulations. In case of any conflict between this policy and mandatory consumer protection laws, the consumer protection laws shall prevail.

For consumer disputes, you may also contact:

12. Changes to This Policy

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Changes will not affect returns already in progress at the time of the update.

13. Contact Us

If you have any questions about this Return Policy, please contact us at:

Khelvornchim
Piispansilta 11, 02230 Espoo, Finland
Email: serviceteam@khelvornchim.world